Questions about artwork, imprint color, price, production time, ship date and delivery are to be clarified and acknowledged prior to production. The ship date for any order will be established when order is approved for production.
PROOFS AND SAMPLES
It is the responsibility of the customer to review the proofs for corrections or changes prior to production.
*NOTE: The proof ultimately does not represent 100% of what the final printed piece will look like.
The digital proof approval and Sales Order must be SIGNED AND RETURNED before production begins and that constitutes approval to proceed with production. Delays to proof approval may result in a change on ship date.
IMPRINT COLORS
Let It Ride Design offers a variety of inks and imprint techniques. Standard imprint colors are available at no additional charge. It listed inside back cover of this catalog. We use PMS color codes (Pantone Solid Coated) as a reference purpose only. Colors other than our STANDARD COLORS will require a PMS COLOR MATCH charge of $15.00 (G) per color. Due to the variations in inks, nature of materials and firing process, WE CANNOT GUARANTEE EXACT COLOR MATCHES. A pre-production sample (PPS) is strongly recommended when imprint colors are critical.
ITEM CHANGE
Changing from one item to another with same artwork will incur a NEW SCREEN CHARGE.
IMPRINT COLOR CHANGE
Changing one imprint color to another with same artwork will be charged at $15 per change.
CA PROP 65 WARNING LABEL
We put warning labels on our printed products unless instructed.
The label reads:
“Some materials used as decoration on these products contain lead or cadmium, chemicals know to the state of California to cause birth defects, or other reproductive harm.”
ARTWORK
Camera-ready (Production-ready) artwork is defined as high contrast line-drawing/ illustration/ images with clean, sharp lines that do not require any alterations. Photocopies, faxed art, sketches, stationary, business cards and other imprinted products are not considered production-ready and may be subject to an art charge.
Let It Ride Design Art Dept. reserves the right to reject any art that is not considered production-ready. Art size and color adjustments are complimentary for digital proof with no charge. Art alteration and digital clean up will be charged at an hourly rate of $45 quoted before production.
UNACCEPTABLE ART FORMATS:
– Word documents – Free Hand drawings – Power Point documents
– Excel files – Low Resolution images
CLAIMS
For freight claims, receiver must inspect all packages upon receipt, state shortages or any other freight issue on the Bill of Lading before signing. All shipments that are signed releases Let It Ride Design from all responsibility.
Buyer should file all others claims not involving freight carrier within 14 days of receipt of merchandise. For breakage claims, keep the original packaging and broken merchandise until claim is accepted by Let It Ride Design.
We are not responsible for shipping delays after the shipment has left our docks.
We are not liable for goods after 30 days in buyer’s possession.
We are not responsible for imprint color alteration due to long period of unused and storage.
GLASS AND CERAMIC WARE QUALITY & WARRANTY
Product size and color in this catalog may vary slightly from actual item due to color adjustment. Samples are available for verification. Due to the nature of ceramic and glass, color, size and measurements may vary from batch to batch. Slight imperfections and irregularities are within acceptable industry standards, and are not considered flaws. Defective goods and/or broken go
PRICES
Prices are based upon material and labor costs as of the date of the catalog printing, and are subject to change without notice at any time.
PRODUCTION TIME
Standard production time is 5-10 working days after approval. Any changes to an order in progress will delay production and ship dates. Allow extra shipping time during the preholiday season.
LESS THAN MINIMUM CHARGE
For any order less than required minimum quantity, add $30.00 to each item. Absolute min. is 36 pcs.
HIGHER QUANTITY PRICING
For a quote on quantities of more than twice the end column quantity, please call or email to Let It Ride Design.
RETURNS
Merchandise cannot be returned without authorization from Let It Ride Design, otherwise, they will be refused. Fargo Line must be contacted within 15 days of receipt to request for authorization.
CANCELLATION CHARGES
Customer is required to pay for all work completed at the time of cancellation. Any changes requested after artwork approval has been prepared for production may incur additional film and screen charges.
SHIPPING AND PACKAGING
Unless otherwise specified, orders are shipped in master cartons as standard and factory reserves the right to select the carrier. UPS, FedEx, and Airborne shipments require special packaging at $5 per carton. Charge for pallet is $12.50 for each. Freight estimates provided by the factory cannot be guaranteed for accuracy as rates fluctuate. If you require an inside delivery, you must specify it in the purchase order with full address and suite/room number. Any delivery beyond a loading dock may be considered an inside delivery, and will incur additional charges. If an inside delivery is requested upon carrier’s arrival, it will be done at customer’s own risk and the charges incurred will be added to the original invoice.
Residential address will incur higher shipping cost and will be added to original invoice if it is not specified in the purchase order. Title to the goods passes to the buyer upon release to the carrier.
A $5 break-box charge will incur for each less than full case quantity order/shipment.
SPLIT SHIPMENT
Split shipment handling is $6.25 for each destination.
RUSH ORDERS
We specialize in quick turn around. If you have a rush order to process, please call us for a rush service quote.